Banking blues for Montrose businessman

Graham Henderson claims he has been discriminated against by his bank for the second time
Graham Henderson claims he has been discriminated against by his bank for the second time

A Montrose businessman who has cerebral palsy claims he has been discriminated against by his bank’s telephone banking service because of his disability for the second time.

Earlier in the year, the Review reported that Graham Henderson, who runs Graham’s Garden Care, was having issues with Lloyds TSB and their telephone banking service, but thanks to the Review it was arranged for him to sort his business accounts out in branch.

However, since the branch on Castle Place has changed to a TSB last month he has been told he has to use telephone banking again.

Mr Henderson has cerebral palsy, which affects his speech, and has problems making himself understood.

Mr Henderson (45) said: “It was all sorted out that I could do everything in branch but now I’m being told I have to use the telephone banking again. Once was bad enough.

“When I’ve rang them I’ve been told to get a neighbour to call up and speak on my behalf, but I don’t want other people talking to my bank about my accounts.

“When people hear me on the phone they just switch off. It makes me feel disabled.

“I’ve banked with them for 20 years and I don’t want to change my bank.”

A TSB spokesperson said: “We take the needs of our customers very seriously and apologise to Mr Henderson for any inconvenience caused.

“We are currently making arrangements for Mr Henderson’s local branch to support him and have offered him a dedicated relationship manager to assist with his business banking.”

Mr Henderson, of Newbiggings, said: “I think the biggest problem is people don’t expect disabled people to run a business. That’s what I’ve always fought against. I’ve got to change the way society thinks.

“The government wants more people with disabilities to be working but there is no support there.”

Mr Henderson added there are only two people in Scotland with cerebral palsy who run their own business.