Mum’s complaint about new bus fares

Elaine Dalglish, a reader from St Cyrus, has written to us with a complaint about bus fares.

She e-mailed: “My son travels between St Cyrus and Montrose to work, on a 28-day pass at a cost of £68.

“Stagecoach have withdrawn this and replaced it with a ‘Zone 6’ - costing £160 per month - or a £42 weekly pass payable on the bus.”

Elaine continued: “We are supposed to be watching our carbon footprint by taking public transport and they do this to hard working people.

“I have repeatedly e-mailed Stagecoach, asking how they arrived at this figure and the only reply I have ever had is that they have withdrawn the bus pass.”

William Mainus, commercial manager, Stagecoach Bluebird told the Review: “As part of our fares revision we have withdrawn the 28-day commuter cards, which were available to buy from our travel shops and certain agents and were used by only a small number of customers.

“Our seven-day commuter cards are still available from the driver and for this journey would cost £28 per week.

“The megarider zone option price reflects the fact that it provides unlimited travel for a much wider area.

“With the introduction of our megarider tickets, zonal boundaries and online sales we have seen a gradual reduction in commuter card sales in recent years, and sales are particularly low on this route.”

Mr Mainus concluded: “We have received the correspondence from this customer and we will discuss the issue directly with them, outlining all ticketing options fully.”