Happy to be in Angus say 99 per cent

The MOST recent Angus citizen survey has revealed that 99 per cent of respondents are very satisfied or satisfied with the quality of life they are experiencing in the county.

The survey of 1,500 people from across Angus was the second commissioned by Angus Council to gauge residents’ views about their local communities and the broad range of services provided by the council, the NHS, police and fire services.

Among the key findings, four per cent believe their neighbourhood has worsened in the last five years. This is down from 29 per cent in 2009.

Ninety-six per cent felt that services in their local areas are affordable compared with 87 per cent in 2009.

Thirty-four per cent believe that people can have either great or some influence in their community.

This figure is up from 13 per cent in 2009.

Eighty-five per cent perceive their overall health to be either very good or good compared with 69 per cent in 2009.

Only 18 per cent of respondents stated they smoked while 36 per cent in 2009 were smokers.

In his report to Tuesday’s strategic policy committee, however, council chief executive Richard Stiff said that satisfaction was lowest in relation to facilities for young people, although that had seen the greatest improvement over the last two years - 29 per cent - in relation to satisfaction.

Council leader Bob Myles, chairman of the Angus Community Planning Partnership, said the findings are overwhelmingly positive.

Mr Myles said: “Residents clearly enjoy living in Angus and are happy with the services they receive.

“The findings offer an extremely positive picture of life here and it is particularly gratifying to see that residents’ satisfaction has improved significantly since the 2009 survey.”

The authority also ticked boxes with respondents on the provision and delivery of services.

Eighty-nine per cent of respondents believe that the council offers a good range of services, 81 per cent say that good quality services are provided, 81 per cent believe that the council has friendly, polite and helpful employees, 79 per cent state that the council provides an efficient service and 73 per cent are of the view that council services represent value for money.

Satisfaction with the authority’s response to complaints had risen to 53 per cent, compared with just 44 per cent two years ago.

Mr Myles said the findings from the previous survey had helped inform the development of the services of the council and its community planning partners, although he acknowledged that the authority still has work to do.

He added: “This recent survey shows a marked improvement in people’s satisfaction with local services and facilities.

“There are still some areas where residents are less satisfied so there is no room for complacency.

“However, the findings show that people acknowledge that improvements have been made.

“For example respondents believe the facilities for young people can still be improved on but their satisfaction with what is now being offered has increased by 29 per cent.

“Similarly there has been a 29 per cent increase in satisfaction with the condition of roads, pavements and street lighting.”

The full survey findings are available to view on the council’s website at www.angus.gov.uk/citizensurvey.