A DISAPPOINTED teenager and a furious mum - that’s the result of the failure of an Internet ticket agency to supply them with two T in the Park tickets.
Mum Cheryl Moir, Glenesk Avenue, told us that she had paid £225 to Ticket Index for the two tickets to celebrate Lauren’s 16th birthday.
But it soon became clear to her that something had gone sadly adrift, as her money was taken from her account, but no tickets turned up.
Then she did some exploring on the Internet, and found pretty quickly that she was not the only one.
Worse, the web addresses for Ticket Index were no longer live.
One disgruntled music fan who had booked tickets for Take That, said Ticket Index had told him that they had been let down by their supplier. He viewed this with scepticism, and had not received a refund.
Another blogger said that checks he had made had indicated that Ticket Index had never had tickets for the show.
Cheryl contacted the Government’s fraud department, Action Fraud, and was told that it did appear that a fraud had taken place. They issued her with a crime number.
The Review looked at their website, www.actionfraud.org.uk and found a section on their home page dedicated to Ticket Index.
We quote from the official site: “Action Fraud has received a high volume of contacts regarding Ticket Index, an online ticketing company, about tickets for the Take That Progress tour. [7 June 2011]
“Fraud alert - Ticket Index website Customers are stating that they have purchased tickets that have never been delivered. Where this has occurred we have recorded crime reports on and have passed these to the National Fraud Intelligence Bureau (NFIB) at the City of London Police.
“If you think you have been a victim of this fraud the quickest and easiest way to record the crime is to use our online fraud reporting tool. Making a crime report using this tool will provide you with a Crime Reference Number and your report will be passed on to the NFIB.
“Alternatively you can contact the Action Fraud helpline on 0300 123 2040. Please be aware that we are experiencing a high demand for this service.”
We asked T in the Park for a comment, and it was not good news. A spokesperson said: “We are sorry to hear of the difficulties Cheryl has faced on this occasion. Whenever it becomes apparent that a site is trading illegally we work with the police who have a national team who specifically work on fraudulent and illegal activity in this area. We strongly advise people to buy tickets from official outlets for all of our festivals and events.”
We also tried all the Ticket Index websites in an effort to let them put their side of the story, but it appeared that all had been shut down and we were unable to make any contact with them.